What to Expect on Pricing

• Our prices reflect the current market value of precious metals and stones.
• You may notice that our prices change often. This is a direct reflection of the commodity markets (i.e. gold and silver).
• Your credit card will be charged based on the pricing at the time of your order.
• If the price of your purchase is reduced by more than 10% between your order date and shipment sent date, you may contact us for a price adjustment.
• New Jersey residents are subject to sales tax.
• Each shipment will include a card detailing the product that was purchased. The e-mail confirmation will provide the invoice and your receipt, which will include pricing, taxes and other fees.

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Packaging and Shipping

We want to make this easy for you

• We offer free standard shipping on all orders. (US Addresses only)
• We ship to Canada. Standard shipping is $10.00.
• Expedited shipping is not currently offered but can be requested. Associated costs will apply.
• We use FedEx and USPS.
• We do not ship to PO Boxes.
• Each package is fully insured. A signature is required for any package with a value over $1,000. If you would like to require a signature for your package with a value below $1000, please send us an e-mail or add this request to your special notes section, and we will ensure that your package is properly handled.
• We ship domestically, including Hawaii, Puerto Rico, and Alaska. International shipping is currently unavailable but will be available in the coming months.
• Return shipping is free up to 60 days.

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Returns / Exchanges

We get it. Sometimes it just isn't what you expected. Let us help.

• You have 60 days to return your purchase for any reason.
• Return credits are made in the original form of payment.
• To request a return, please e-mail us. Include your order # and description of the reason for your return. Once approved, we will e-mail you a return label. Typically this will take 3-5 days.
• Alterations made within the first 60 days are offered free shipping both ways. Alterations made after 60 days will be charged for re-shipping.
• As part of our Customer Love policy, we provide free alterations anytime on HarpersLove products. This includes minor changes such as polishing, minor construction changes and gem replacements (**please read below). Average value of work is $50.00 and does not include shipping costs.
• Alteration fees may apply for significant changes requested to be made to the original product.
• Gem replacement and changes to metals will result in a price change.
• We will provide a quote for significant alterations and charges will be handled prior to work completed.
• Products previously altered by non-HarpersLove jewelers, will not be eligible for the credit.
• To inquire more about alterations, please email us. Include your original order #, description of services needed and a contact phone number.

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Loyalty Matters

We love you! We will promote our reward programs often, and we are anticipating to launch this program soon.

• At HarpersLove, you can earn credits towards your next purchase by referring friends and family, designing, sharing and, of course, purchasing.
• Each point earned equals $1 which can be applied towards a future purchase.
• Points cannot be used towards taxes, fees, shipping and other ancillary costs.
• Points do not expire

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Payment

We value your business and respect your choice of payment options.

• We accept all major forms of credit cards, including MasterCard, Visa, Discover and American Express.
• We accept credit card information over the phone.
• We also accept checks by mail. Mail to:
  
  HarpersLove
  PO Box 1773
  Livingston, NJ 07039
  
  
• Please note, we will not submit your order for submission until the check is received. We will cash the check upon receipt and process the order.
• To request a payment by check, you can send us an email stating your request with the order specifications. You will not be able to submit your order via the shopping cart.

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Privacy Policy

Click here to view our privacy policy.

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Frequently Asked Questions

Click here to view our frequently asked questions.

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