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Frequently AskedQuestions

General | Shipping | Payment | Returns / Alterations

General

What is HarpersLove?

That's a great question (and why we list it first). We love jewelry, design and all things inspirational. Jewelry is a way to celebrate and embrace life's moments. At HarpersLove, you can design jewelry your way and you can expect great quality at great prices. We also welcome special requests if you are looking for something truly special. Learn more

Can I order an existing design?

Of course you can. You can order all of our existing designs by clicking on the order link under the picture. If we no longer show the product on our site you can contact us and request to order. All of our past designs will live on Pinterest, Facebook and Twitter pages.

How long does it take to receive an order?

Perfection takes a little time. Once an order has been submitted and approved, it can take from 3-5 weeks to receive the order. Every product is customized by hand rather than sitting on our shelves which requires time to produce. Once your design is ready to be shipped, we will send you an email and provide you with the shipping information. You may contact us at any time to inquire about the status of your order. Learn more

Can I expedite an order?

Unfortunately we cannot expedite orders. Feel free to contact us to inquire about average current order timeframes. These may change based on current volumes. Contact us at customerlove@harperslove.com.

What if I want to send a last minute gift?

There will be a select few that this question applies to - you know who you are! We can produce a gift package that includes a nicely presented picture of your design to share with that lucky person. Just go to special requests when designing your gift. Indicate that this is a gift and the date you are looking to present it. We will process your order and send your gift package by the next business day.

Can I provide a custom design that is not offered such as rings, bracelets or other pendant options?

Part of what fuels our fire is the creativity shown by our customers and we welcome custom design requests. If we can not fulfill your order, we will try to recommend other jewelers who can provide exactly what you are looking for. Please contact us at customerlove@harperslove.com with your description, images and overall budget. We will contact you based on your preferences and review your request with you.

If I want a metal or stone that is not offered, can I make a special request?

Sure you can. We highly suggest contacting us at customerlove@harperslove.com with your request before placing an order. We will research and contact you with information including pricing.

Just place the order online and provide the description in the special request section. Once your order is submitted online, your credit card will be charged. We will review your order and adjust for the special request which may result in additional costs that will be reflected on your credit card. Any additional charges will be approved by you before your credit card is charged. (You can also elect to send us a check. Orders will not be processed until payment has been received)

Where are your products made?

We are extremely proud to say that each and every product is handcrafted in the USA; New Jersey and New York City. Our chains are produced in Italy and all of our materials are found and produced globally.

How does the wishlist work?

Coming soon

Why should I sign as a member?

Membership is free and has certain benefits that the "others" won't have. As a member, you will be able to see all of your designs on your DesignBoard anytime you log in to the site. You will also be able to get a sneak peak to upcoming new products and get exclusive invitation to events that we will be hosting. In addition we will be launching a membership program later this year where members can earn points for their designs, purchases and referrals. These points can be used towards your next purchase with HarpersLove.

Is my information shared with anyone?

Your information is not for us to share with others and we will only use it for personalized offers from HarpersLove. For full explanation of our privacy policy, please visit our privacy policy.

How can I contact you?

You could open your window and yell as loud as you can or try more traditional methods such as contacting us at customerlove@harperslove.com for anything! We will respond as soon as possible, typically within 24 hours. In addition, you can schedule a call by going to the contact us page and entering your preferred contact number and time.

We do offer a toll free number where you can leave a message and we will return you call as soon as possible.

Please visit our contact us page for more options.

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Shipping

What are my shipping options?

We offer free shipping on all orders (US addresses only). We do not offer expedited shipping but this may be requested once your order is ready for shipping. For more information on shipping, click here.

Where do you ship?

Currently, we ship domestically; including Hawaii, Puerto Rico and Alaska. We also ship to Canada. We do not ship to PO Boxes. For more information on shipping, click here for shipping information.

Are packages insured?

For this precious cargo - naturally. We fully insure all of our packages. Anything valued above $1000 will require a signature. Click here for shipping information.

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Payment

What forms of payment do you accept?

We are pretty flexible on this on. We accept Mastercard, Visa, American Express and Discover. If you prefer to send us a check, you can do this as well but your order will not be processed until your check arrives and is processed.

Please send checks to:
HarpersLove
PO Box 1773
Livingston, NJ 07039

For additional information, click here.

How does pricing work?

For starters, we will always look to be as competitive and fair as possible. All of our pricing assumes cost of materials at current market rates and craftsmanship. When purchasing a product on our site, the base costs assume the lowest metal and stone offered in that product line in addition to craftsmanship. You can upgrade your design to better quality products as well as add additional design elements throughout the design process. We attempt to be as transparent as possible so that you can make a design that is as beautiful on the eyes as it is to your wallet. Additional facts about our pricing can be found here.

Do you offer Price Protection?

If you purchased a product and noticed that the price was reduced by more than 10% between the order date and shipment received date, you may contact us at customerlove@harperslove.com for a price adjustment. We will credit you based on the new price less the 10% variance amount. Additional facts about our pricing can be found here.

Is it safe to purchase from your site?

Your information is not stored on our servers. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep your information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

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Returns / Alterations

What if I am not happy with my design, can I return it?

You may return your product within 60 days from the shipping date. Please follow these steps:

  1. You must request a return by emailing us at returns@harperslove.com.
  2. We will review your request and once approved, we will provide you a shipping label for free. This will be sent to your provided email address.
  3. If you do not have the ability to print a return label, please let us know and we will mail it to you.
  4. Please attach the shipping label and drop off to FedEx (visit FedEx.com for explanation of how to return items).

Once we receive your returned item, we will inspect the product. If the product passes inspection, we will process the refund to your original form of payment (this can take up to 7 days due to the inspection process).

Please note:

What if my product is damaged or defective?

If there is a defect or a problem with the product, please contact returns@harperslove.com. We will provide you a shipping label to return the item.

Once received, we will inspect the product and evaluate options. This may involve replacing parts or the entire product which will not be charged based on normal wear of the product.

Please note:

What if I want to make an alteration or change a stone?

We provide free shipping on alterations for the first 60 days.

As part of the customer for life program, we provide free simple alterations including polishing, minor construction and gem replacements (of equal or lesser value). The total estimate value of this work is $50.00.

If the alteration costs more than $50.00, we will quote you a price first and upon approval, we will commence work. Payment will be due upon agreement and we will add shipping as a charge.

For more information on alterations which covers defects and damages, please click here.

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